Customer stories and testimonial videos filmed at your customer's site, in their words. Proof for your sales team, your tenders and your website that comes from someone other than you.
Trusted by leading Australian businesses
A customer case study video puts a real client on camera at their own site, explaining the problem they had, why they chose you and what changed. Sales teams send it before a meeting, tender writers attach it as evidence, and it keeps earning its place on the website for years.
We handle the part that makes case studies hard, which is asking your customer. We brief them, speak with them before the shoot so they know what to expect, and plan the day around their operation so the favour costs them as little time as possible. Coolway Trans has made three with us, at LJM Produce, Pepe Saya and Meyer Food Co.
The right format depends on who is telling the story and where it will be used.
The full story in two to three minutes: the problem, the decision and the result, with footage of the work.
One customer, one clear point, under a minute. Useful beside a quote on your website or at the end of a proposal.
An operator explaining why they bought the truck or the machine. We have made these for Mack Trucks, UD Trucks and Kalmar.
In health and community services the customer is a patient, a participant or a carer. We have told their stories for APNA and Wellways.
Three or more customers filmed to one plan, so the films share a look and can be released in turn.
The best ten seconds of each interview, captioned, ready to drop into an email, a presentation or LinkedIn.
Coolway Trans x Pepe SayaCustomer success story with a cultured butter maker on the cold chain
Kalmar x AAT Customer TestimonialCustomer testimonial with a Port Kembla terminal operator on its reachstackers
UD Trucks x Tandy GroupCustomer story with a concrete and quarry business running a UD fleet
Wellways: Medicare Mental Health CentreParticipant story from the Medicare Mental Health Centre on the Sunshine Coast
Mack Trucks x Hillmans TransportCustomer story with a Toowoomba family road train operatorThe full story in two to three minutes: the problem, the decision and the result, with footage of the work.
Stories filmed at butter factories, quarries, ports and nurse clinics. Each opens in a player and has its own page.
Coolway Trans
A customer success story for Coolway Trans with Pepe Saya, the cultured butter maker. Filmed with Pepe and Melissa at their factory and with the Coolway crew on a night run, it shows what reliable refrigerated transport means to a small food producer.
UD Trucks
Customer story with a concrete and quarry business running a UD fleet
APNA
A nurse clinic story made for APNA in Newman, in the Pilbara. A registered nurse of 30 years explains the clinic she set up at the Newman Community Centre to bring cancer screening closer to home.
Coolway Trans
A customer success story for Coolway Trans with Meyer Food Co, a family food manufacturer in Sydney. Interviews with the Meyer leadership team, the cold store and the Coolway trucks on the road, made for Coolway's sales conversations and website.
Kalmar
Customer testimonial with a Port Kembla terminal operator on its reachstackers
Wellways
A participant story from the Medicare Mental Health Centre on the Sunshine Coast, run by Wellways and told by Yvette and the centre team.
Mack Trucks
Customer story with a Toowoomba family road train operator
Coolway Trans
A customer case study for Coolway Trans with LJM Produce, filmed in the cold chain from packing shed to refrigerated trailer. Used in tenders and on the Coolway website.
Mack Trucks
Customer story with a concrete supplier running Mack Anthem agitators
Five stages, typically about 12 weeks from signed contract to final files. Your customer is involved in two of them: a short call before the shoot, and the shoot itself.
A call or a visit to work out who the video is for, what it needs to do and where it will be shown.
Your part: Tell us the problem you are trying to solve.
We write the script or interview questions, choose who will be on camera with you, and speak with each person before the shoot day. Locations, schedule and site requirements are locked in before anyone films.
Your part: Approve the plan and help us line up people and places.
A small crew sets up quickly and works around the day you already have. We film the interviews and the work itself.
Your part: Have one contact on site for the day.
We cut the main film, add music, graphics and captions, and send it to you for feedback. Your changes are made, the film comes back for sign off, and the shorter social versions follow.
Your part: Collect feedback from your team in one go.
You receive final files in the formats each platform needs, with caption files, and LMS-ready versions for training video. We can also help you plan where each video goes and when.
Your part: Publish, and tell us how it goes.
Years behind the camera
Customer and participant stories you can watch on this site
Of videos delivered for Australian organisations
Rating from clients on Google
Communications Manager, APNAAPNA, the Australian Primary Health Care Nurses Association, has worked with us for more than two years on stories from nurse clinics around the country, including Newman in the Pilbara and Alstonville in northern New South Wales.
Another client wrote in a Google review that the content "helped us communicate our value clearly and boosted engagement with new prospects".
A customer story from a cold store is filmed differently to one from a clinic. Each industry page shows the stories we have made there.
For fleet operators, 3PLs, truck makers and ports looking to recruit, communicate and win work.
Explore
For hospitals, aged care providers and health organisations that need to educate, recruit and explain their services.
Explore
For manufacturers and engineering firms that need to show what they build and how they build it.
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For builders, civil contractors and suppliers that need to show capability, win tenders and find trades.
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For network contractors, operators and project teams working on power, electrification and public infrastructure.
ExploreA single customer story from one shoot day starts around $6K. A series filmed across several customers is priced as a campaign, typically $25K to $60K.
What people ask us before a customer story project.
Ask the one who already says good things about you, and tell them we will handle the rest. We send them a short brief, speak with them before the shoot and work around their day.
Most are. We ask questions in conversation, there is no script to remember, and we only use the answers that work. The call beforehand takes most of the nerves away.
Both of you. Your customer sees the cut and signs off before anything is published.
Two to three minutes for the full story, with a 30 second version for social and short quote clips for sales emails.
Yes. We film across Australia with our Melbourne team or trusted local crew. Customer stories have taken us to Adelaide, Sydney, Toowoomba, Port Kembla and Newman.
Yes. We supply files that play offline and short versions that fit submission limits, and many clients embed a link in the written response.
A single story from one shoot day starts around $6K. A series across several customers is typically $25K to $60K.
Typically a project from signing the contract lasts about 12 weeks. Most of the variation comes from finding a date that suits your customer.
Who they are, what you did for them and where you want to use the story. Send a few lines and we will come back with a plan and a quote.
